Common Questionsabout Pet Paradise Resort and Day Spa®
Here are some of the most frequently asked questions about Pet Paradise. If you don’t find the answers you’re looking for, reach out and we’ll be happy to help fill you in!
Before Your Pet's Visit
Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.
Age Requirements: Puppies must be 12 weeks of age or older and must have had at minimum Rabies, DAPP (2 rounds) and Bordetella.
Required Vaccinations (administered by a veterinarian required):
DOGS: Rabies, DAPP, Bordetella
CATS: Rabies, FVRCP
Currently, Pet Paradise is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog’s lifestyle. To be sure your furry friends are up to date on their vaccinations, book an appointment today!
You can either make a reservation online or by calling our Reservation Center at 877.PETS.PLAY (877.738.7752). We will ask you specific questions regarding your pet in order to set up a profile and create a reservation. Pet Paradise does not require a temperament test or interview prior to boarding.
You can also make your reservations on our easy to use mobile app!
You (and your pet) are encouraged to tour the facility prior to your boarding reservation. Pet Paradise's One Free Stay or Play offers a complimentary day of day camp or night or boarding for new customers, with proof of up-to-date vaccinations. This allows your pet to become acquainted with our staff and resort scents to help ease the transition into boarding. Stop in during our business hours if you’d like a tour.
For the benefit of your pet, Pet Paradise recommends that you bring their own food pre-bagged per serving per day to maintain your pet's normal diet. This also helps prevent upset stomachs. However, we do provide Hill's Science Diet as our premium house food for $5/per day/per pet. We can accommodate refrigeration need as well.
The youngest age Pet Paradise will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations: Rabies, DAPP (2 rounds) and Bordetella. Once a puppy reaches 6 months of age or develops maturity, and they are unaltered, they will only be allowed play sessions with a Pet Paradise Playtime Coordinator or with other dogs from their family.
To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. Additionally, we ask that you please do not bring any rawhides, as they can be a choking hazard. We provide all guests with premium bedding and blanket at no additional charge.
Yes, same family pets may stay together. However, unaltered pets of opposite genders, over the age of 6 months, must be boarded in separate suites. There is a discounted rate for the second and subsequent pet(s) using the same suite.
Lobby hours vary by location. Please check with your individual resort for hours of operation or visit our locations page online.
Thanksgiving Day and Christmas Day Hours:
All non-airport locations are open from 9am to 2pm. Airport locations are open normal business hours.
New customers can take advantage of One Free Stay or Play, offering a complimentary day of day camp or one night of boarding for your pet to meet our team and tour our resort. In addition, check out our loyalty program called Furever Loyal, where customers can earn rewards for every dollar spent. Customers can also earn free nights of boarding or days of camp through our Customer Referral program.
Several of our resorts are conveniently located near airports and offer 24/7 pickup and drop-off. This service requires an appointment with 48 hour notice.
- Hartsfield-Jackson Atlanta International Airport (ATL)
- Charlotte Douglas International Airport (CLT)
- William P. Hobby Airport (HOU)
- George Bush Intercontinental Airport (IAH) - North
- George Bush Intercontinental Airport (IAH) - South
- Jacksonville International Airport (JAX)
- Orlando International Airport (MCO)
- Richmond International Airport (RIC)
Pricing & Policies
All pets get their own spacious, climate-controlled suite. Suites with outdoor access are also available at many locations. Family pets are allowed to board together in the same suite, with the exception of unaltered male and female siblings. Each pet receives a complimentary playtime with their boarding fee. Rates vary by location - please click here to find a location near you.
SUMMER HOLIDAY PEAK RATES & DEPOSIT INFORMATION:
Customers will incur a +$5 per pet/night charge during our Summer Peak and Holiday Seasons.
- Memorial Day: May 24 – May 27, 2024
- Independence Day: July 1 – July 7, 2024
- Labor Day: August 30 – September 3, 2024
WINTER HOLIDAY PEAK RATES & DEPOSIT INFORMATION:
Customers will incur a +$10 per pet/night charge during our Winter Peak and Holiday Seasons. Holiday peak rate varies by location.
- Thanksgiving: November 25 - December 1
- Christmas: December 20 - January 5
See FAQ below for additional holiday pricing and deposit information.
HOLIDAY PRICING & DEPOSIT INFORMATION:
Pet Paradise requires a $100/per room deposit during peak and holiday season dates below. In addition to a deposit, Pet Paradise summer and holiday rates (+$5 per pet/night) and minimum stay requirements apply at select resorts during the following dates:
2-night Minimum Stay
Pet Paradise requires a minimum 2-night stay while boarding during the following dates:
- Memorial Day: May 24 - May 27, 2024 (72 hour cancellation policy with full deposit refund)
- Labor Day: August 30 - September 3, 2024 (72 hour cancellation policy with full deposit refund)
3-night Minimum Stay
Pet Paradise requires a minimum 3-night stay while boarding during the following dates:
- Fourth of July: July 1 - July 7, 2024 (72 hour cancellation policy with full deposit refund)
- Thanksgiving: November 25 - November 30 (7 day cancellation policy with full deposit refund)
- Christmas: December 20 - December 31 (7 day cancellation policy with full deposit refund, no minimum stay required)
Minimum stay requirements vary by location. Check the individual resort locations for complete minimum stay details.
For the safety of your pet and other guests at Pet Paradise, we do not accept:
- Pets with pregnancy, lactation, in-heat, or postpartum within last 6 weeks
- Pets that have been coughing within the last week or have upper respiratory disease
- Pets that have open wounds, broken bones, casts, bandages or sutures
- Pets that are recovering from surgery
- Pets that have contagious diseases, including skin conditions
- Pets with diabetes
- Pets who are heartworm positive
- Pets with seizure/heart condition precautions
- Pets currently in Cancer/Radiation treatments
- Cats who have feline leukemia or feline AIDS
- Pets who are people-aggressive
If your plans have changed, we ask that you please give us a courtesy call so we can allow availability for another guest.
During the Memorial Day, 4th of July and Labor Day holidays, we require a 72-hour notice to avoid a $100.00 cancellation charge. During the New Year's, Thanksgiving and Christmas holidays, we require a 7 day notice to avoid a $100.00 cancellation charge.
Pet Paradise accepts credit and debit card transactions only.
In many cases, a dog is deemed non-compatible when it can’t be in a shared space with other dogs due to being intact (not spayed or neutered) or because of behavioral concerns including dog-aggression, excessive dominance (mounting), or if a dog is fearful around other dogs. It could also be due to mobility or agility issues, especially in senior dogs who may need physical help or special care. An overly playful pack may not be best for them and one-on-one care may be necessary.
These behaviors and needs are determined as part of a temperament assessment our guests receive when first coming to Pet Paradise. This assessment lets our team members know what type of play and socialization are best for each guest and ensures the safety of everyone.
Pet parents who are first-timers with Pet Paradise are encouraged to bring their pup to tour our resort and meet out fam! This is a chance for your pet to experience a taste of Paradise and for us to get to know them, too — for free! As we get to know your pup, we’ll be able to tell you if they would be ready to play with others or would be non-compatible and require individual care.
At Pet Paradise, our mission is to create a safe, clean and fun environment. All suites, floors, bowls and other surfaces are thoroughly cleaned and disinfected between uses. Additionally, all suites and play yards are cleaned thoroughly every morning. All Pet Paradise employees wash their hands with soap and water or use hand sanitizer before or after coming in contact with any dog.
Pet Paradise is always inspecting our guests to insure nothing is spread amongst others. Verification of all core vaccines is required upon arrival for all pet guests. We also screen every pup for runny noses, watery eyes or coughs upon arrival, and immediately isolate any pet that displays signs of illness during their stay. In the event we notice any symptoms harmful to others, we will contact pet parents to make pickup arrangements.
Veterinary Care
Yes, Pet Paradise employees are thoroughly trained to administer medications. However, unfortunately, we do not accept insulin dependent pets or pets in need of injectable medications. If you have a senior pet, please inform an associate and we will gladly accommodate their needs.
Medications for administration must be presented in their original container/bottle with written instructions including name of pet, name of medication, dosage, route, and special instructions. The pet parent must complete the Prescription Medication Form (or Controlled Medication form, when applicable).
Medications, vitamins, and supplements may NOT be prepacked with the pet’s meals. If medications, vitamins, and supplements are found in prepacked meals, the pet parent should be called to determine the medication name and dosage instructions. The items should be removed, documented on a medication form, and entered into Gingr to ensure accuracy in administration.
Post Surgery Guests: To reduce the risk of complications post surgery, Pet Paradise will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
As a precautionary measure for our other guests, we do not accept:
- Pets who are heartworm positive
- Pets with seizure/heart conditions
- Pets currently receiving Cancer/Radiation treatments and/or medications
- Pets taking hormone medications
MORE COMMONLY ASKED QUESTIONS:
What is CIRD?
CIRD is an infectious bronchitis of dogs characterized by a hacking cough. Most cases are mild, lasting 1-2 weeks and resolve without intervention.
What is Pet Paradise doing to help control infection spread?
Pet Paradise takes all illnesses seriously with strict routine cleaning as well as decontamination protocols in place in addition to clear guidelines to identify and respond to symptoms. We currently require all pets to stay up to date on DHPP and Bordetella vaccinations prior to their stay. In response to an increase in cases, we also recommend that the canine influenza vaccination booster series be completed a minimum of 2 weeks prior to your pet's stay. We have added this vaccine to all wellness plans for North and South Carolina and are offering this vaccine at $20 for all non-wellness plan clients.
What is the best CIRD prevention?
Vaccination and limiting exposure of high-risk dogs to social situations are the best preventative measures. While vaccines are available, they – like their human counterparts – don’t always prevent infection or transmission though they do generally reduce the severity of illness. And unlike their human counterparts, canine flu vaccines require two shots.
What causes CIRD?
Pets with CIRD are contagious and the virus is spread via coughing or sneezing. Just like human colds, dogs are at higher risk of infection when visiting locations highly populated with dogs with increased potential exposure to the illness.
Who is most at risk?
Very young, elderly, immunocompromised, and brachycephalic breeds (English bulldogs, Frenchies, etc) are at a higher risk of infection. Canine flu is NOT transmissible to humans. There is no risk of infection to owners or anyone who comes in contact with an infected dog.
How does my pet get CIRD?
Dogs can become infected without their owner knowing it, and can be contagious for at least several days before showing any symptoms. Your pet can get this illness by being around other dogs that are contagious in highly populated areas. Additionally, an infected dog can spread viral particles for 2-10 days prior to becoming symptomatic.
Is CIRD like the human flu?
Like human influenza, canine influenza is a highly contagious virus that can be managed but cannot be completely prevented or eradicated. Fortunately, canine flu is also like the human flu in that, in most cases, dogs fully recover on their own without medical intervention in about 1-2 weeks, though sometimes with lingering symptoms for an additional 4-6 weeks. On a positive note: canine flu is NOT transmissible to humans. There is no risk of infection to owners or anyone who comes in contact with an infected dog.
Canine Influenza and Bordetella vaccinations are offered at all NewDay Veterinary Care locations. Book an appointment today.
One-on-One Guests
Yes, Pet Paradise accepts unaltered or intact pets. All pets that are unaltered and over 6 months of age will require individual play sessions with a Pet Paradise Playtime Coordinator or with other dogs from their family. However, Pet Paradise does not accept any pets in heat; we apologize for any inconvenience.
In many cases, a dog is deemed non-compatible when it can’t be in a shared space with other dogs due to being intact (not spayed or neutered) or because of behavioral concerns including dog-aggression, excessive dominance (mounting), or if a dog is fearful around other dogs. It could also be due to mobility or agility issues, especially in senior dogs who may need physical help or special care. An overly playful pack may not be best for them and one-on-one care may be necessary.
These behaviors and needs are determined as part of a temperament assessment our guests receive when first coming to Pet Paradise. This assessment lets our team members know what type of play and socialization are best for each guest and ensures the safety of everyone.
Pet parents who are first-timers with Pet Paradise are encouraged to bring their pup to tour our resort and meet out fam! This is a chance for your pet to experience a taste of Paradise and for us to get to know them, too — for free! As we get to know your pup, we’ll be able to tell you if they would be ready to play with others or would be non-compatible and require individual care.
As dogs age, behavior can sometimes change. Training is also beneficial to curb undesirable actions and help them feel more comfortable around other dogs. If you’ve seen a change in your dog’s behavior or have worked with a trainer to improve their social skills, you’re welcome to speak with one of our team members to inquire about having your pet’s temperament reassessed.
For the health and safety of our furry guests, dogs that are not spayed or neutered will remain non-compatible unless they get fixed. We appreciate your understanding.
The one-on-one rate is per suite/per night. Two non-compatible siblings that stay together in one overnight suite will only be charged one $20 upcharge.
Guest Experience
Questions about how to get our new app, its functionality or maybe you have run into some issues.
Yes, Pet Paradise offers public webcams in our play areas so you can peek in on your pet's vacation anytime. Check it out.
Your dog will relax in a private and spacious suite, go out for playtimes, swim in the pool, or lounge on the outdoor patio.* Your dog will be very active during his stay with us and it is not uncommon for pets to sleep more than normal after their vacation at Pet Paradise.
*Resort amenities vary by location.
Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) using the same suite.
As pet lovers ourselves, we know how hard it is for you to leave your pet behind when you travel. We value your trust in us and if you have any questions or concerns, please do not hesitate to contact us.
Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog is unaltered and over 6 months of age, play sessions will be with a Pet Paradise Playtime Coordinator. If your dog does not interact well with others, Pet Paradise does offer individual one-on-one play sessions. Cat play sessions are done individually or with other cats from their family. You may also purchase additional playtimes for your pet.
At Pet Paradise, our mission is to create a safe, clean and fun environment. All suites, floors, bowls and other surfaces are thoroughly cleaned and disinfected between uses. Additionally, all suites and play yards are cleaned thoroughly every morning. All Pet Paradise employees wash their hands with soap and water or use hand sanitizer before or after coming in contact with any dog.
Pet Paradise is always inspecting our guests to insure nothing is spread amongst others. Verification of all core vaccines is required upon arrival for all pet guests. We also screen every pup for runny noses, watery eyes or coughs upon arrival, and immediately isolate any pet that displays signs of illness during their stay. In the event we notice any symptoms harmful to others, we will contact pet parents to make pickup arrangements.
With excessive playing and running, it's possible for a dogs paw pads to be worn down, which could result in irritation.
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